Refund policy

At this time, Maison du Roc does not accept returns. However, we are happy to offer an exchange within 14 days of delivery. Please email contact@maisonduroc.com to process an exchange. To be eligible for an exchange, the fragrance must be unused, with the plastic cellophane fully intact and the packaging in its original, unopened condition. Once the product is received and inspected, we will process an exchange for another scent of your choosing.

Discovery sets are not eligible for return or exchange.

If your order arrives damaged or you experience a quality issue within 14 days of delivery, please email us with your order number and a clear photo of the concern. We will gladly review and assist.

Items purchased online at www.maisonduroc.com cannot be returned or exchanged through third-party retailers, pop-ups, or boutiques. Likewise, any items purchased outside of our website must be handled directly through the retailer where the purchase was made.